1. Overview
SIMPLEX TRUCKING INC ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information in accordance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA).
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address
- Truck and Equipment Information: Unit make, model, year, VIN or serial number, condition, value, pickup and delivery locations
- Payment Information: Credit card details, billing address, payment history
- Communication Data: Messages, inquiries, feedback, customer service interactions
- Account Information: Username, password, account preferences
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, links clicked, time spent on site, referral source
- Location Data: General geographic location based on IP address
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience and gather analytics
2.3 Third-Party Information
We may receive information from third parties such as:
- Payment processors and financial institutions
- Insurance companies and claims adjusters
- Referral partners and affiliates
- Public records and equipment history databases
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and improving our truck transportation services
- Processing payments and billing
- Communicating with you about orders, services, and customer support
- Conducting business operations and maintenance
- Complying with legal obligations and enforcing our Terms and Conditions
- Fraud prevention and security
- Marketing and promotional communications (with consent)
- Analyzing trends and improving our website and services
- Responding to inquiries and customer requests
- Insurance and liability purposes
4. Legal Basis for Processing (GDPR - If Applicable)
We process personal information on the following legal bases:
- Contract: Processing necessary to provide requested services
- Legal Obligation: Processing required by law or regulation
- Legitimate Interests: Processing for business operations and fraud prevention
- Consent: Processing based on explicit customer consent
5. Information Sharing and Disclosure
5.1 We May Share Information With:
- Service Providers: Payment processors, logistics partners, insurance companies, customer service providers
- Business Partners: Referral partners and affiliate relationships
- Legal Requirements: Law enforcement, government agencies when legally required or to protect rights and safety
- Business Transfers: In case of merger, acquisition, bankruptcy, or asset sale
5.2 We Do NOT Sell Personal Information
SIMPLEX TRUCKING INC does not sell, rent, or trade customer personal information to third parties for marketing purposes.
6. California Consumer Privacy Act (CCPA) Rights
California consumers have the following rights under CCPA:
- Right to Know: You may request what personal information we collect, use, and share
- Right to Delete: You may request deletion of your personal information (with limited exceptions)
- Right to Opt-Out: You may opt-out of the sale or sharing of your personal information
- Right to Correction: You may request correction of inaccurate personal information
- Right to Limit Use: You may limit use of sensitive personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, contact us at dispatch@simplextruckinginc.com or call 224-339-7551.
7. Data Security
- We implement industry-standard security measures to protect personal information
- We use SSL encryption for data transmission on our website
- Access to personal information is restricted to authorized personnel
- We maintain data retention policies consistent with legal requirements
- No method of internet transmission is 100% secure; we cannot guarantee absolute security
8. Data Retention
We retain personal information for as long as necessary to provide services and fulfill legal obligations. Retention periods vary based on the type of information and purpose of processing, typically between 3-7 years for transaction records and customer information.
9. Cookies and Tracking Technologies
- We use cookies to enhance user experience and gather analytics
- You can manage cookie preferences through your browser settings
- Some services may not function properly if cookies are disabled
- We use Google Analytics for website traffic analysis
- Third-party service providers may also use tracking technologies
10. Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
11. OpenPhone and RingCentral Integration
If you contact us through OpenPhone or RingCentral phone services, your communication may be processed and stored by these service providers in accordance with their privacy policies. We use these services to manage customer communications and ensure reliable phone support.
12. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete it immediately.
13. International Data Transfers
If we transfer personal information internationally, we implement appropriate safeguards such as data processing agreements, standard contractual clauses, or adequacy decisions as required by law.
14. Your Privacy Rights by State
14.1 California (CCPA)
See Section 6 for CCPA-specific rights.
14.2 Virginia (VCDPA)
Virginia consumers have similar rights to access, correct, delete, and port personal information.
14.3 Colorado (CPA)
Colorado consumers have rights to access, delete, correct, and opt-out of data processing.
14.4 Other States
We comply with applicable state privacy laws and provide consistent privacy protections across all jurisdictions.
15. Do Not Track Signals
Some browsers include Do Not Track (DNT) features. We currently do not respond to DNT signals, but you can manage your privacy preferences through browser settings.
16. Contact Us for Privacy Requests
To exercise your privacy rights, make a complaint, or request more information about our privacy practices:
SIMPLEX TRUCKING INC Data Protection Office
Email: dispatch@simplextruckinginc.com
Phone: 224-339-7551
We will respond to requests within 45 days as required by law. You may also file a complaint with your state's Attorney General office.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services constitutes acceptance of updated privacy terms.
18. Entire Agreement
This Privacy Policy, along with our Terms and Conditions, constitute the entire agreement regarding the handling of your information.